Frequently Asked Questions

FAQ’s

Allergien & Unverträglichkeiten

Please contact us by phone or email before your arrival. That way, we can discuss together what is possible.

Yes. If so: Please note that, despite regular cleaning, pet hair cannot be completely eliminated.

Allergens are labeled—to the extent possible—in accordance with legal requirements. Our staff will be happy to provide you with more information.

We offer a variety of breads, fruit salad, and various types of milk as alternatives to animal products.

Of course! Please let us know when you make your reservation or upon arrival.

All our rooms have wooden floors. We are happy to provide down-free pillows and duvets for allergy sufferers.

Anreise

Right in front of our hotel is the Kirchbrücke, which offers a fantastic view of the Matterhorn.

No, it’s only available for arrival and departure.

Yes, they must be booked.

Yes, the hotel is within easy walking distance – about 12 minutes.

Yes, a free luggage transfer can be arranged on request. Available between 08:00 and 17:50.

You can park your car in the multi-storey car park in Täsch and travel to Zermatt by train.

Yes, Zermatt is car-free.

Our hotel is centrally located in Zermatt and is a 12-minute walk from the railway station. (on foot, by bus, Bristol Shuttle or taxi)

At the entrance to the village there is a drop-off point where the taxi driver will drop you off and we’ll pick you up.

We’ll pick you up from the station at 00 and 30.

You can let us know your arrival details in advance. You can ring us when you are in Täsch. You can also ring us when you arrive at Zermatt railway station.

Our hotel shuttle is grey and marked ‘Hotel Bristol’.

Our hotel shuttle will collect you from Zermatt railway station. There is a large square with plenty of parking spaces next to the station. Our porter will be waiting near the tourist office.

You can book a parking space in advance. There are several multi-storey car parks in Täsch, but you can also travel to Täsch without one.

We are unable to collect you from the car park in Täsch. You can travel to Zermatt, and we will collect you in Zermatt between 8.00 am and 6.00 pm.

Cars are not permitted in Zermatt. You must park in Täsch, 5 km before Zermatt. From there, you can take the shuttle train or a taxi to Zermatt.

Zermatt is car-free. You can drive as far as Täsch. After that, you must leave your car in Täsch for the duration of your stay in Zermatt.

Our hotel is about a 10-minute walk from the railway station. Walk along Bahnhofstrasse until you reach the church. Turn left in front of the church and cross the bridge; our hotel is on the right-hand side. If you would like to be picked up, we offer a shuttle service. Our pick-up times are between 8.00 am and 6.00 pm. If you are arriving outside these times, please give us a call. To avoid any waiting times, please let us know your arrival time in advance.

Zermatt is car-free. You can reach Zermatt either by the Zermatt-Täsch Shuttle from the Matterhorn Terminal or by taxi from a car park in Täsch.

Check-In

Yes, we'd be happy to store your luggage. We have a luggage compartment.

Early check-in is possible subject to availability.

Check-in is available from 3.00 pm.

Our last collection time is 5.50 pm

There is no mobility pass in Zermatt.

The reception is unstaffed after 11.00 pm. Please feel free to contact us in advance and we will arrange a late check-in for you.

Yes. You can check in until 11.00 pm.

Our shuttle service is available between 08:00 and 18:00.

We’d be happy to collect you from Zermatt railway station. Our shuttle will be waiting for you at the station at 4.00 pm.

The official check-in time is 15:00. If your room is ready earlier, we’ll be happy to check you in early. Otherwise, you’re welcome to leave your luggage with us at reception until your room is ready.

We offer a shuttle service in Zermatt from 8.00 am to 6.00 pm. The service is free of charge for our hotel guests at check-in and check-out.

Our reception is normally open until 11.00 pm; if you are arriving after that time, please let us know.

Of course, you are welcome to arrive before 3.00 pm. If your room isn’t ready yet, you can leave your suitcases at the hotel. We’ll then take your luggage up to your room, leaving you free to enjoy the rest of the day.

Check-in is available from 3.00 pm on the day of arrival.

Check-Out

Check-out is by 11:00 a.m.

Late check-out is available upon request and subject to availability. There is a CHF 30.- surcharge for check-out by 2:00 p.m.

You can book the hotel shuttle for the ride to the train station or transfer point the night before or that same morning.

We have a secure luggage storage area where you can leave your luggage after check-out and continue to enjoy your day in Zermatt.

If you'd like to spend the rest of the day in Zermatt, you can store your luggage in our luggage room. Of course, showers and restrooms are available. The shuttle service to the train station runs until 6:00 p.m.

We ask that you settle your bill by 10:00 p.m. the night before. We would be happy to arrange a taxi for your early-morning trip to the train station or taxi stand.

A late checkout costs CHF 30.00

Zimmer

Every room is equipped with a flat-screen TV.
Our four-bed rooms are wheelchair-accessible; however, we are not well-equipped to accommodate guests with very limited mobility, as certain wheelchairs cannot fit through the bathroom doors.
All of our hotel rooms have a balcony.
Unfortunately, we cannot guarantee you a room. We have noted your request.
Each room has an electric kettle. It is for coffee and tea only.
Each room has a small minibar.
With our hotel TV, you can set an alarm.
Our Mountain View and Matterhorn View double rooms do not have space for an extra bed. Upon request, we can provide an extra bed in our Superior rooms.
Every room has a hair dryer.
We'd be happy to provide you with an extra pillow.
Our rooms are generally in quiet locations. The rooms with a view of the Matterhorn are slightly quieter than those with a mountain view.
All of our rooms are non-smoking.
Yes, free Wi-Fi is available in all rooms.
Each room has a safe.
No. From the double room with a mountain view, you can see the Mischabel mountain range, not the Matterhorn.
Our family rooms face the Mischabel mountain range. Upon request, you can book a deluxe double room with a view of the Matterhorn.
The single room does not have a view of the Matterhorn. It overlooks the Mischabel Mountains and the Täschorn.
We're happy to provide a crib upon request.
Our Mountain View and Matterhorn View double rooms are designed to accommodate a maximum of 2 people. You are welcome to book a Superior Double Room if you are traveling with a third person.
Our double rooms have one double bed; we cannot guarantee two single beds, but we'll do our best.
We'd be happy to set up one double bed.
No. We do not have air conditioning.
We don't have a washing machine at the hotel. We offer an in-house laundry service.
Please feel free to return the bowls and plates you used to the bar on the ground floor.
If you've booked a room with a view of the Matterhorn, you'll be able to see the Matterhorn from your room.

Appartment Pollux & Liskamm

Pets are welcome, but an additional charge applies.

The flat features a cosy, fully equipped kitchen to make you feel right at home.
The apartment is equipped with a raclette grill.
The apartment has a drip coffee maker.
The apartment has a fondue set; fuel and burners are not provided.
Yes, bed linens and towels are provided.
There is a laundry room where you can do your laundry. You'll need Swiss coins to use it. The price varies depending on the cycle.
For your convenience, we offer a free pickup service from the Zermatt train station to the apartment upon arrival and departure. This service is available from 8:00 a.m. to 6:00 p.m.
This is a self-check-in process using a key box.
No, there is no wellness area in the building itself. However, all guests can use the wellness facilities at the Hotel Bristol during business hours (sauna, steam room, foot bath, etc.).
The apartment is a 3–5-minute walk from the train station.
Yes, you can store your luggage before check-in; please contact the front desk at the Hotel Bristol to drop it off.
No, there is no car traffic in Zermatt. Please park your car in Täsch, about 5 km before Zermatt, and take the shuttle train or a local taxi from there to Zermatt.
Yes, there's Wi-Fi.
Smoking is not permitted inside the apartment, but you are welcome to smoke outside on the balcony. We kindly ask that you comply with this rule.
We can provide a crib if you let us know at least one day before your arrival. Please note that the crib will not fit easily in the bedroom and will therefore be set up in the living room.
The nearest supermarket is about a 3- to 5-minute walk away.

Service

Yes, we offer an in-house laundry service.
No. The front desk is open from 8:00 a.m. to 11:00 p.m.
We'd be happy to give you advice on excursions and activities.
You can buy ski passes at the Hotel Bristol.
Yes, a wake-up service is available.

Upgrades

Unfortunately, we cannot guarantee you a room on a higher floor. We have noted your request.
Unfortunately, half-board is not available. In the winter, we offer light snacks at the bar, and in the summer, light meals on our terrace.

Familien & Kinder

Yes, children are very welcome here.
Yes, we provide cribs upon request.
Yes, we offer family rooms.
We have a playroom for the little ones and, in the summer, a trampoline on the patio. For guests over 16, we offer a lounge with games such as a pool table, darts, foosball, etc.
Children up to age 9 stay for free in a family room. Children ages 9 to 15 receive a special rate in a family room.
Yes, high chairs are available.

Haustiere

Dogs are welcome at our hotel; there is a fee of 10.00 CHF per day (food not included). However, dogs are not allowed in the dining room. If you would still like to bring your dog with you for breakfast or dinner, we’d be happy to seat you at a table in the lobby. Please mention your dog when making your reservation.
Dogs are allowed in the restaurant and lobby only in certain areas.
Yes, if you've booked a stay with your dog, we'll provide a blanket and a bowl.
The surcharge is calculated per night. CHF 10 per night per dog
Dogs are allowed. The dog fee is CHF 10 per night.
Yes, there are plenty of places to go for a walk around the hotel.

Nachhaltigkeit

We place a high priority on sustainable and resource-efficient processes. (Photovoltaics)
Yes, you are welcome to skip the daily cleaning.
Yes, in the interest of sustainability, we offer a towel reuse program.

Restaurant & Bar

Yes, our hotel has a bar.
Yes, we offer vegetarian dishes.
We do not offer room service for meals.
Only if you're a large group of people.
In the winter, we offer a small snack menu in the evenings. In the summer, we serve meals on the patio in the evenings.

Frühstück

An early breakfast or a breakfast box is available upon request.
Breakfast begins at 7:30 a.m. and ends at 10:00 a.m.
Breakfast begins at 7:00 a.m. and ends at 10:00 a.m.
Yes, breakfast is included.
We offer gluten-free products upon request.
Yes, we offer vegetarian options.
Breakfast is served every morning. Winter: 7:00 a.m. – 10:00 a.m. Summer: 7:30 a.m. – 10:00 a.m.

Wellness

No reservation is required for the public wellness area. You can reserve the outdoor sauna.
Bathrobes are provided in the room or can be picked up at the front desk.
Admission is included.
We have a wellness area. It features a sauna, a sanarium, sensory showers, foot baths, and a steam room.
The wellness area is open in the winter from 3:00 p.m. to 8:00 p.m.
The wellness area is generally open from 3:00 p.m. to 8:00 p.m. in the winter. In the spring and summer, the wellness area is open from 4:00 p.m. to 8:00 p.m.
Yes—you can book massages in advance at the front desk.
Yes, towels are provided in the wellness area.

Zahlungsmittel

You can also pay with euro bills at our hotel at our exchange rate.
You can also pay with U.S. dollar bills at our hotel at our exchange rate.
You can provide us with the address, and we'll be happy to issue one for you.
We accept major credit cards. We do not accept Diners Club.
Payment is usually made at check-in.
Depending on the installment plan, an advance payment may be required.
Yes, you will receive a detailed invoice if you booked directly through the Hotel Bristol.
Yes, you can pay 50% of the room rate with WIR; please mention the WIR payment when booking.
You may pay your bill with cash, TWINT, Visa, Maestro, Mastercard, Postcard, Amexco, JCB, or CUP.

Allergies & Intolerances

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Getting here

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Check-In

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Zimmer

Is there a television in the room?

Every room is equipped with a flat-screen TV.

One of my family members uses a wheelchair. What facilities do you have for people with disabilities?

Our four-bed rooms are wheelchair-accessible; however, we are not well-equipped to accommodate guests with very limited mobility, as certain wheelchairs cannot fit through the bathroom doors.

Does my room have a balcony?

All of our hotel rooms have a balcony.

I’d like Room 308

Unfortunately, we cannot guarantee you a room. We have noted your request.

Is there a kettle in the room?

Each room has an electric kettle. It is for coffee and tea only.

Is there a refrigerator in the room?

Each room has a small minibar.

Can I set an alarm?

With our hotel TV, you can set an alarm.

Can we put an extra bed in the room?

Our Mountain View and Matterhorn View double rooms do not have space for an extra bed. Upon request, we can provide an extra bed in our Superior rooms.

Is there a hair dryer in the room?

Every room has a hair dryer.

Can we get an extra pillow?

We'd be happy to provide you with an extra pillow.

Are there any quiet rooms?

Our rooms are generally in quiet locations. The rooms with a view of the Matterhorn are slightly quieter than those with a mountain view.

Are there non-smoking rooms?

All of our rooms are non-smoking.

Is there Wi-Fi in the room?

Yes, free Wi-Fi is available in all rooms.

Is there a safe in the room?

Each room has a safe.

I booked a double room with a mountain view—will I be able to see the Matterhorn?

No. From the double room with a mountain view, you can see the Mischabel mountain range, not the Matterhorn.

Are there family rooms with a view of the Matterhorn?

Our family rooms face the Mischabel mountain range. Upon request, you can book a deluxe double room with a view of the Matterhorn.

Do you have a single room with a view of the Matterhorn?

The single room does not have a view of the Matterhorn. It overlooks the Mischabel Mountains and the Täschorn.

Can we put a crib in the room?

We're happy to provide a crib upon request.

I booked a double room with a view of the Matterhorn, and there are 2 adults and 1 child in our party. Is that possible?

Our Mountain View and Matterhorn View double rooms are designed to accommodate a maximum of 2 people. You are welcome to book a Superior Double Room if you are traveling with a third person.

I’d like two single beds. Is that possible?

Our double rooms have one double bed; we cannot guarantee two single beds, but we'll do our best.

I’d like one double bed. Is that possible?

We'd be happy to set up one double bed.

Is there air conditioning in the room?

No. We do not have air conditioning.

Is there a washing machine at the hotel?

We don't have a washing machine at the hotel. We offer an in-house laundry service.

I’d like to ask where we should return the bowls and plates from the common area after we’ve used them.

Please feel free to return the bowls and plates you used to the bar on the ground floor.

Can I see the Matterhorn from my room?

If you've booked a room with a view of the Matterhorn, you'll be able to see the Matterhorn from your room.